Telephone Calls

During office hours 770-476-9885

After office hours 770-476-9885

The telephone is our most important ally in the care of your child.  Because of this, it is necessary to use it with reason and consideration.  When you are seeking advice by phone, keep these few suggestions in mind:

  • Have a pencil and paper along with your pharmacist’s number.  It is also helpful to know his opening and closing times during the week and on Sunday.
  • Make a list of your child’s symptoms and attempt to be as specific as possible.
  • Write down any questions you want answered.
  • Have a list of all medicines you have at home.
  • Be ready to mention relevant facts about your child’s background: i.e. known drug allergy, history of febrile seizures, etc.
  • It is helpful to have in mind your child’s approximate weight.
  • Please try to call between 10:30 a.m. and 3:30 p.m. when you wish to make an appointment for regular physical examinations, or if you need telephone advice about routine care from the doctors or nurses.
  • Try to make non-emergency calls during office hours – our experienced phone triage nurses will be happy to help you, and they can readily consult with the on call physician.
  • Call early in the day if you would like an appointment on the same day.
  • If you are trying to decide whether or not to come in, ask to speak with the nurse.  If she cannot talk with you at once, she can usually return your call with less delay than the doctor.
  • If you request that one of the doctors return your call during office hours, he or she will do so as soon as possible, but it could take several hours or be at the end of the day.  Please tell the nurse the nature of the problem you wish to discuss with the doctor.